Refund policy

Everything sold here is a digital product delivered instantly. That shapes how refunds work, and we would rather be plain about it before you buy than argue after.

When we refund

• The template link does not open, and we cannot fix it for you.
• The set you received is not the set described on its product page.
• You were charged twice for the same order.
• You bought a set you already own — we refund the duplicate.

In those cases contact us within 14 days of purchase at hello@cherryfeed.com and we refund in full, usually the same day.

When we do not refund

• You changed your mind after opening the templates. Access is immediate and cannot be returned, which is why every product page lists exactly what is included and shows previews before purchase.
• You expected a different style than the previews show.
• You do not want to learn Canva. We are happy to help, but that is not a fault.

How to ask

Email hello@cherryfeed.com with your order email address and what went wrong. You can also contact Paddle.com Market Ltd, our merchant of record, through the link on your receipt — they process the refund either way.

Charge you do not recognise

On your statement the payment reads PADDLE.NET* CHERRYFEED, not Cherry Feed. That is us — Paddle bills on our behalf. Email hello@cherryfeed.com and we will identify the order for you; a refund is faster than a dispute for both of us.

Consumer rights

Where the law gives you a statutory right to cancel that we cannot exclude, that right applies regardless of anything written here. For digital content delivered immediately, checkout asks you to agree that delivery starts at once.